Refund & Return Policy

Effective Date: August 19, 2026

At Darut Tibyan, we want our customers to receive their ordered books in good condition and as described on our website.

If you receive a damaged, incorrect, or incomplete order, please contact us so that we can review the issue and provide an appropriate solution.

1. When Can You Request a Return or Exchange?

A customer may request a return or exchange if:

The wrong book was delivered
A book was damaged before or during delivery
An item included in the confirmed order is missing
The received product is significantly different from the product ordered

Return or exchange requests are subject to verification.

2. Time Limit for Reporting an Issue

Customers should contact us within 48 hours of receiving the order if there is any problem with the delivered product.

To help us review the issue, customers may be asked to provide:

Order number
Customer name and phone number
Photos or videos showing the problem
Details of the issue

3. Condition of Returned Products

For an approved return, the product should generally be in the condition in which it was received.

A return may not be accepted if the product has been damaged, altered, or used by the customer after delivery.

4. Wrong or Damaged Books

If you receive a wrong or damaged book and the issue is verified, Darut Tibyan may provide one of the following solutions, depending on the circumstances:

Replacement with the correct book
Replacement with an equivalent available product
Refund, where applicable

We will discuss the appropriate solution with the customer after reviewing the issue.

5. Missing Items

If an item included in a confirmed order is missing, please contact us within the applicable reporting period.

We will review the order and take appropriate action where the missing item is confirmed.

6. Promotional Gifts

Some Islamic book packages may include promotional gifts.

Gift availability may depend on the specific offer and available stock. If a promotional gift is unavailable, the applicable offer terms will determine whether an alternative gift or other solution is available.

7. Refund Policy

If a refund is approved, the refund amount and method will depend on the nature of the issue and the payment method used for the order.

Where applicable, refunds may be processed after the returned product has been received and inspected.

The time required for a refund to reach the customer may vary depending on the payment provider or financial institution.

8. Order Cancellation

Customers who wish to cancel an order should contact Darut Tibyan as soon as possible.

An order may not be cancellable once it has already been processed or handed over to the delivery service.

If an order has already been shipped, the applicable return or delivery terms may apply.

9. Non-Returnable Situations

A return or refund may not be available for:

Change of mind after receiving the product
Damage caused by the customer
Products altered or used after delivery
Issues reported after the applicable reporting period
Incorrect information provided by the customer that caused a delivery problem

Exceptions may apply where required by applicable law.

10. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us with your order details.

Please provide:

Order number
Customer name
Phone number
Description of the issue
Photos or videos, where applicable
Contact Information

Darut Tibyan
11/1 Islami Tower, Shop No. 2, Underground, Banglabazar, Dhaka-1100, Bangladesh

Phone: 09613-828485
Email: daruttibyan552@gmail.com